Command and Staff Program

ACE Track

Organizational Communication

Replies
194
Voices
100
Dr. Mitch Javidi
Instructions:  
  1. Post a new discussion related to the topics covered in this module.  Your post needs to provide specific lessons learned with examples from this module helping you enhance your leadership capacity at work.
  2. After posting your discussion, review posts provided by other students in the class and reply to at least one of them. 
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    Monte Potier

    Organizational communications is important to adapt, alter, or maintain their environment to achieve their goals they have set. Since law enforcement answers to the community I surmise that any agency that doesn't have effective organization communication will basically "rot" from the inside out. The agency will have have employees that will not know what the public is asking for which will make their "output" poor, along with a poor community relations.

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      Joey Prevost

      If the agency cannot adapt to its environment , it cannot survive and will cease to exist. The organization must adjust to changing societal norms.

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      Chasity Arwood

      I agree with you, lack of organizational communication can have a negative impact on the agency and the community.

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    Mike Brown

    Listening to the lecture and trying to understand what was being said, I found it very difficult to visualize the concept of what was being said. I understand management and leadership and the difference between the two. I really don't see the difference in information between this module and the last.

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      Drauzin Kinler

      Mike, I would definitely agree that the way this material was presented was not conducive for the entire audience to understand. The content should have included some better examples of what they were trying to get across. We have learned already that communication is an essential aspect of being a good leader.

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        Lt. Richard Paul Oubre

        Drauzin, I agree with you and Mike. The module was confusing. We already understand the importance of communication.

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      Dan Wolff

      Mike Brown,
      I had difficulty following this lecture/module as well. However, to put things in perspective I had to read from the “Leadership in Organizations” book provided day one. It talks about the organization and the environment that affects communication in 3 directions. (upward, downward and lateral) plus much more. It wasn’t an answer to all the clarity that I was looking for in this module but it helped.
      Dan

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        Thanks for the insight Mike, because my initial thought was communication shouldn't be this complicated. At this stage of the game we have been doing it our whole life and I can't remember the last time I needed to chart how communication has an effect or what the chart meant.

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      Kyle Turner

      Agreed. It seemed like a long over complicated way to explain what should be a simple concept. Many of the charts presented require further explanation to make sense.

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      Lieutenant Jennifer Hodgman

      I agree with you, I found this lecture difficult to visualize and at times confusing. I understand one needs to have good organizational communication for delivery of the message to both the employees and the community. I just don't know how this information is any different that information from the previous lessons.

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      Paul Brignac III

      Mike I too struggled to grasp the concept of organizational communication. I believe that I understand communication, and I understand that it is important in an organization. I am not sure that I clearly understand how this differs from other forms of communication that were discussed in previous lectures.

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    Joey Prevost

    Organizational communication is essential to agency survival. The agency must learn to adapt, alter or maintain its environment. This makes sense for as societal norms change, the organization must also change. The agency must also keep tabs on short, intermediate and long term goals.

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      Frank Acuna

      Joey, I agree organizational communication is essential for agency survival. We must be fluid and adapt to our environments. The old "that's how we have always done it" is not a sufficient enough reason to stay stagnant. Change can be good, especially when it comes to improving communication.

      Frank

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      Judith Estorge

      Joey,

      It appears you hit the key points within this module. I agree that changes must occur within the organization as societal norms change. It is an ebb and flow.

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      Nancy Franklin

      Joey,

      I agree with your summation that organizational communication is essential to agency survival. Agencies must have the ability to adjust and adapt to the ever-changing environment - whether it is changes in legislation, local politics, or within the community they serve. The ability for an organization to maintain its effectiveness depends on the ability to understand and stay in touch with the environment. This plays a huge role in developing goals.

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    Frank Acuna

    This lesson had a lot of information to digest, but it drove home the importance of organizational communication. It is important to understand that organizational communication is a process and it is important for maintaining your environment and achieving goals. Organizations should look to adapt, alter and maintain with regard to communication. While I maintain communication is one of the most vital aspects of not only being an effective leader, I also feel there is always room for improvement. The success or failure of an organization can often be directly tied to a failed or successful communication strategy.

    Frank

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      ereeves@cityofwetumpka.com

      I agree, communication is the greatest factor. Every agency has to be able to adapt. The world and the agencies are ever changing and it is paramount to adapt or you lose all effectiveness.

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      I completely agree that communication is very important, but more importantly that there is always room for improvement. No one will ever be perfect, and there are many things that we all need to constantly work on. But, in a work environment and being a leadership role, being able to communicate effectively is crucial and can make or break an organization and a team.

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    Drauzin Kinler

    Organizational Communication is the method that is used for organizations to understand the mission. In reviewing this module, many different aspects were covered. In order for an organization to be effective, competent communication must be provided to the entire agency. This is an area that most agencies that I have been around needed to improve. Delivering a clear, concise message that everyone in the organization understands is essential to achieve the goals set by the agency.

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      Brian Johnson

      Drauzin, I agree with your comments. As leaders, we need to keep the message short and simple, while always focusing on the mission. If our Mission, Vision, and Values are always clear and reinforced on a daily basis they become the DNA of our people and the organization.

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    Brian Johnson

    I agree the module was very abstract in the methodology used to teach the meaning of organizational communication. Simply, I would use the common complaint within law enforcement organizations - communication up and down the chain of command needs significant improvement. We have all been guilty of failing to communicate within our own departments. The "survival" of any organization depends on the leaders' ability to effectively communicate and adapt to the internal and external environment so they can accomplish short-run, intermediate, and long-run goals.

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      Jason Porter

      Nail on the head. It is the same in our agency. Without clear and concise information traveling up and down the ladder it makes being an effective leader that much more difficult.

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        Jarod Primicerio

        Agree. There often are internal failures when agency heads fail to communicate to their subordinates. Messages that need to be disseminated urgently are often lost and fail to detail why an action or direction was made, thus further illustrating the lack of effective organizational communication.

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        chasity.sanford@stjohnsheriff.org

        I totally agree you have to have the understanding and utilize the effective communication in order to understand. I feel as if you don't know the meaning of communication, you won't be able to utilize it effectively.

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        Henry Dominguez

        Yes I agree. Some Agencies leadership see communication as a one way street diminishing the effectiveness of organization and its overall goal.

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      Jarod Primicerio

      Agree Brian. There often are internal failures when agency heads fail to communicate to their subordinates. Messages that need to be disseminated urgently are often lost and fail to detail why an action or direction was made, thus further illustrating the lack of effective organizational communication.

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      Laurie Mecum

      Same in our agency....information is not communicated down to where it needs to go. We find out stuff on the street about what is going on inside our agency.

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      Lt. Mark Lyons

      I agree. Communication up and down the chain of command is always going to be a problem. I don't believe I have ever heard of an organization that didn't have a communication problem. Human error will always be a factor. All we can do is try to minimize our mistakes and try to do better.

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    Jason Porter

    The uses and functions of communication was interesting to me. The information exchange especially. I can not count the times that I am the last to know something in what seems like the entire department already knows. Some things are trivial, but some things are a new way of doing something important. I usually hear about it but its a day late. This information exchange has been an issue my entire career, not just since I have been in a position of leadership. I try to relay information to everyone that needs to hear it before it gets mangled up with wrong information.

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    Dan Wolff

    This module provided and in-depth breakdown of an organization and the process for communication. In discussing the environments, organizations must adapt, alter or maintain for effective communication and goal achievement. These goals could be short, intermediate, or long run goals. Any large agency can always improve on organizational communication to ensure these goals are met, but it takes everyone to understand the process and importance.

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    Chasity Arwood

    Organizational communication is used to those in the agency to understand the goals that must be met. Communication of even the smallest changes in my organization have a tendency to be misinterpreted as its passed down through the ranks.

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      Clint Patterson

      Chasity, thanks for making it easier to understand. I found this module to be overly difficult to follow at times, but I ultimately grasp the points, I think.

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      Lance Leblanc

      I agree the smallest changes in our agency have a tendency to be misinterpreted as it is passed down through the ranks. This often affects morale within our agency because of the rumor mill starts to fill in where the communication fails.

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    Judith Estorge

    The scale of satisfaction productivity was of interest to me although there is not a definitive relationship. In the middle of the graph where there is a moderate level of productivity and satisfaction seems to be where the focus should be.

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      The ability to please all parties involved is not always the endgoal for all organizations. In our line of work, it seems that being able to satisfy all is harder to do everyday. Being bale to communicate our mission, goals, and how we serve is important. But at the end of the day, we have to deliver an efficient form of communication.

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    Jarod Primicerio

    While I believe the content is relevant in this module, the delivery and convoluted terminology distracted the intent. Communication within any organization needs to be consistent and able to adapt to the ever changing environment. There needs to be a continual flow of information from the executive management level to rank and file. External communication with all stakeholders must be present, consistent and relevant to ensure success.

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    Nancy Franklin

    Breakdowns in communication generally lay at the foundation of any issue. Whether it is individual communication or organizational communication, neither are immune to these communication problems. As an organization, the ability to receive communications or send out communications is critical to the level of effectiveness and success. Organizational communication is an intelligence function that allows an agency to adapt to, alter or maintain the environment in which it operates.

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    Clint Patterson

    I am glad to see that I was not the only person who felt like I was drinking out of a fire hose. So, I would say that organizational communication is used to understand a mission. Without communication, an organization can’t be as effective. It is the managerial subsystems of the organization that must be clear and concise when exchanging information amongst the dimensions to achieve a mission. Organizational communication uses contexts to move the content of the information through the internal departments in a police agency. This is considered a never-ending process in the organization or police agency.

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      Brian Lewis

      I couldn't agree with you more Clint. Nothing is worse than an administration that is sending out mixed messages, or even worse, not supporting the message after it has been conveyed to the subordinates.

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    Laurie Mecum

    This module was very confusing. It is understandable that Organizational communication is vital for any agency and all too often lacks. All too often in my department we are the last to know what is going on in the agency….information is not funneled down from the proper chain.

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      David Ehrmann

      I agree. This module was very confusing. Information needs not only to be funneled down through the chain but also shared across. Something one division may be doing or want to do could affect the way another division operates.

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      Amanda Pertuis

      Definitely confusing! Leaders should make sure to share information, especially right now. With most personnel working from home, a lot of information can fall through the cracks.

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      Royce Starring

      I agree organization communication is vital but is seldom used effectively in most orgainiztions.

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      dlavergne@stcharlessheriff.org

      I agree with you, Laure. My head is still trying to comprehend what was discussed. In regards to your statement that information not being funneled down, you are correct. A lot of times, my division is left out of the loop on things that are occurring.

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    Brian Lewis

    Organizational communication is vital, but how it's delivered is just as vital in my opinion. If you have fractured lines of communication from the top down, it's going to show a lack of cohesiveness, making leadership appear to be on different pages. Clear and concise communication from the top down is required for a department to move in one direction to accomplish the department's mission.

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    Lance Leblanc

    Organizational communication is extremely important. The morale of your agency can be negatively affected if communication from the top down is not accurate. Clear and concise communication is vital from the top down to the troops.

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    David Ehrmann

    In this module, I believe the message that was trying to be conveyed was that there needs to be communication within an organization at all levels. Both internal and external factors need to be taking into consideration when establishing the short, intermediate, and long term goals of the organization. Once these goals are set, the organization can effectively communicate within to adapt, alter, or maintain their environment to achieve those goals.

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    Christian Johnson

    My takeaway from this module was that, once again, communication is absolutely vital.

    Up, down, sideways... internally, externally…. it is all equally important.

    While I did not love the way the information was presented, it made some excellent points on how to steer the communication process toward a positive outcome.

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    Roanne Sampson

    In this lesson I learned that organizational communication is important, but complex process. I learned the difference between short run, intermediate, and long run goals. Short run and intermediate are needed to continue the long run goals. I learned the four functions of communication. information exchange, problem identification, behavior regulation, and conflict management.

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    Rocco Dominic, III

    My take away from this module is that for an organization to function it needs to balance its short run, intermediate, and long run goals. To achieve this it has to exchange information, identify problems, regulate behaviors and handle conflict resolution within internal and external factors.

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      Donnie

      I saw it as a way to reach set goals too. I think it shows how to adapt to changing times requiring you to alter your goals. Maintaining is receiving the changing “need”, altering it, and putting back into the environment you operate for a desired result.

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    Amanda Pertuis

    This module provided a lot of information on communication, but I found it confusing. I do like how they broke everything down and then put it all together in the end. I also like adapt to, alter & maintain.

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    David Cupit

    This module was interesting, very descriptive on the subject of communication. I agree that without effective organizational communication it is impossible to reach the long term goals and the organization will die.

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    Lance Landry

    Once again, the point of effective communication, both internally and externally, is key to an organizations success. It is essential communication occurs upward, downward, and laterally.

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      Burke

      I especially agree with external communication. I think this is a critical area that we sometimes fail to do thoroughly.

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      Lieutenant John Champagne

      I agree communication is vital in everything we do if we expect to achieve the desired results.

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    Donnie

    After watching this module I found it to be a little more complicated than it needed to be. I perceived that an organizations communication begins with goal setting. At some point the smaller and intermediate goals build on one another to reach a long term goal. Throughout this process these goals may be altered to reach an improved result. In other words, the goal may change as time goes on. Communicating this within the organization is the adaptation part of it.

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      jbanet@bossiersheriff.com

      It was a bit complicated for me to follow. I think if you look at organizational communication not just in the aspect of internally, but also externally. Its a little easier to understand the point made about the environment as a whole. Not just the organization environment, but the outside environments, i.e. the communities we serve. It was difficult for me to understand as well and I'm still not 100 percent sure I get it.

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    McKinney

    This module touched on varying aspects. What I took from this lecture is that organizations must know how to integrate efficient concepts within organizational communication. I also agree that organizations must be able to adapt, alter, and maintain for the purpose of achieving goals.

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    Burke

    This module helped me break down the different characteristics of communication within an organization. A lot of what was taught is already in practice within my unit. It helped me figure out what we are doing correctly and what areas that need to be improved on.

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      Major Stacy Fortenberry

      Yes, after this module I can better appreciate and analyze the communication system as a whole rather than just interpersonal communications.

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      cbeaman@ascensionsheriff.com

      I agree. This module did help break down different functions and uses of communication. It helped me think about the different uses of communication in my department.

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    jbanet@bossiersheriff.com

    This module helped me understand organizational communication from a standpoint of an executive leader. Knowing that organizational communication is a key to adapting, altering and maintaining their environments for the purpose of achieving organizational goals. Executive leaders understand that organizational communication is a continuous process.

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      Many people fail to see the difference between leadership on a team or shift level and leadership on the organizational level. The people lead and the goals at each level are difference. Our frame of reference has to change so we can understand what our organizational needs are.

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    Lieutenant John Champagne

    Communication is essential in getting the mission accomplished regardless of the task. Also, organizations must be able to adapt to achieve their goal.

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      mtroscla@tulane.edu

      Many departments forget that communication is a two way street and seldom evaluate if the message is getting disseminated clearly.

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        guttuso_fa@jpso.com

        Absolutely. It seems the further the message goes down the chain the more diluted it becomes. By the time it gets down to the bottom it is almost an entirely different message or at least can be understood in different ways.

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        Adam Gonzalez

        I am certain that many of us have "endured" through several examples of this very issue through stages in our career. No doubt about it. For me, I have learned that it is often the subtle messages, or communications from those above that are most important to learn from. Not necessarily what they are saying, but maybe what they are not or how they are not saying something. No surprise, we must learn to read between the lines within our organization just as we do when we respond to a call or cope with family issues, etc.

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    Communication is essential at every stage of leadership. It must be present to present goals, convey expectations, evaluate and recieve feedback. It functions for information exchange, problem/solution identification, behavior regulation, and conflict management. The process of communication can be simply between two peoople (dyad) or between people, grouops, the public, and even diverse modes of technology. When placed into the Organizational Communications Procedure diagram it can be seen the fluid exchange of information as an organizational process. Without communication an organization and its leadership could never share or accomplish any goals.

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    mtroscla@tulane.edu

    Communication is an area that many departments have been historically lacking, the free flow of information up and down the chain is vital and must be constantly attended for success.

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      McKinney

      I agree that it is crucial for us, especially those that are in a supervisorial role, to share information throughout the organization from top to bottom. Having this “free-flowing” information like you mentioned is vital to the success of an organization. I am a strong advocate for networking, where I found it more beneficial than it being an obstacle.

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    Major Stacy Fortenberry

    This module clarified organizational communication as a whole in the open model system. Using communication as an organization to meet short, intermediate and long term goals that affect all parties involved. Decent overview.

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    cbeaman@ascensionsheriff.com

    This module highlighted the four functions of communication. Information exchange, Problem/solution identification, behavior regulation, and conflict management. It was informative learning about putting it all together. It was also helpful in learning about organizational communication.

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    michael-beck@lpso.net

    Communication is vital for the functioning of any organization. To sum up a portion from Dr. Long, he stated it is the basis of survival for any organization or agency; without it, we would fail to exist. I appreciated how he broke down the relationship between how law enforcement agencies adapt to and alter our response to situations in order to maintain a good station within the communities we serve. Using the semi-permeable model for flow of information in to and out of an organization, we can see how we need to seamlessly and fluidly interpret and respond to all stimuli which we can encounter.

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      dgros@stcharlessheriff.org

      In our continually evolving job, effective communication throughout the organization is how we meet our objectives. We also have the unique ability to adapt to situations for the best possible outcome. Without communication across the board, we will not function as a cohesive unit.

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    chasity.sanford@stjohnsheriff.org

    In the learning area 4, module 2, organizational communication you have to know what makes an effective organization. Knowing that organizational communication is the symbolic act through which organizations have to learn to adapt to, alter and maintain the environment for the purpose of achieving goals. Communication and effective communication you have to have.

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    ereeves@cityofwetumpka.com

    Effective communication is the key function in every aspect of the profession. It is extremely important for every agency to have short-term, intermediate and long-term goals they need to achieve and this will not happen without communication. The most important key is linking communication to the organization.

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    dgros@stcharlessheriff.org

    Next to trust, communication is a key element to the success of an organization. In this module, it is critical to the success of shaping short term, intermediate, and long term goals for the agency and the people who make up that agency. If we remember the credible elements of leadership, withdrawing from the ladder principle, an agency will maintain a level of high productivity or adapt to achieve the same level. Employees of an agency who have to buy into the vision, will ensure this happens.

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      blaurent@stcharlessheriff.org

      I agree; communication is essential for law enforcement agencies. Without a sense of direction, officers will not completely understand the task at hand or the goals that the department is trying to accomplish.

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      mmoscona@floodauthority.org

      This is so true. Clear effective communication from the highest to lowest ranking officer will ensure that the mission and vision of an organization stay the course to serve our communities.

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        clouatre_kj@jpso.com

        sounds simple, but unfortunately the message often gets miscommunicated. I often times send follow up emails to personnel after having a discussion with other commanders to ensure everyone gets what is being said.

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    blaurent@stcharlessheriff.org

    The law enforcement profession is always changing, and departments have to adapt to change with everything that is going on in the country today. Officers will have to change the way of responding to calls, patrolling the community, and community relations. Officers have targets on their backs, but we still have a job to carry out. It is essential to communicate the goals of the department and the way officers interact with the public.

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      dpertuis@stcharlessheriff.org

      I agree Beau, I have talked several times about communication being key and the ever-evolving changes in police work today.

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    dpertuis@stcharlessheriff.org

    Communication is the key that makes every organization run and is often the biggest hindrance. I stated before in several essays that we always say before a training exercise that we need to work on better communications and at the end of every exercise in the debrief, we talk about communications failing. The same thing happens in an organization, either the information doesn't get passed down, or by the time it makes it to the bottom, the message is so watered down it is not understood.

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      Lieutenant Dustin Jenkins

      The ability to make sure the same message is heard throughout the entire organization is paramount for organizational communication to be effective and achieve an of its goals.

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    guttuso_fa@jpso.com

    The failure or success of a department lies in it's ability to effectively communicate from the top to the bottom and from the bottom to the top. Those on top must clearly state what their end game is when communicating with those below them in a way that those below than can not only understand the words in the communications but also the intent behind the communications.

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      i agree with you. Often changes are made that influence the workers at lower levels of the agecny and they are provided no explaniation on what occured to make such changes necessary. They are often left to decide how to implement the changes due to not being provided an outline.

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    Royce Starring

    In this module on operational communication I found the four functions and use of communication interesting. If you think about it we use communication to exchange information, to identify problems and work out solutions, in behavior regulations and in conflict management. I think of it as a simplified outline of how communication works.

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    As we look at the whole broad picture, we have to be able to not only speak with others, and they have to understand our message. Communication is so much more than just saying the words,

    This lesson helped me define many different functions of communications, along with how vital the symbols of connection are.

    Failure to communicate is one of the biggest problems that we have in our personal lives and professional lives.

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      steven.brignac@stjamessheriff.com

      Agree Scott, I think the reason communications seems to fail so often is because we do not immediately realize the failure exist. We do no realize the level of communication until after the problem surfaces or incident is over.

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    dlavergne@stcharlessheriff.org

    I think this module can be summed up by saying you have to know how to communicate to get results. As an agency leader, you have to communicate your goals in a clear, concise manner in order to get favorable results.

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      dlevet@stcharlessheriff.org

      Correct you need to be able to communicate, to be a successful leader and successful organization.

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    cody.hoormann@stjamessheriff.com

    We have had several modules on communication and it is extremely important. This module was about having and utilizing good communication throughout the entire organization so that a leader can have great outcomes for everyone.

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    Lieutenant Dustin Jenkins

    Communication as a survival tool brings the whole concept of effective communication full circle. Without effective organizational communication, you risk losing the meaning of your information, the ability to identify problems and solutions, regulation of unwanted behaviors, and managing conflicts that arise. All of which are necessary for an agency to survive.

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    steven.brignac@stjamessheriff.com

    Being a Communication supervisor for 11 years brings appreciation to this module. I really was unaware of the factors that should be considered when attempting to make a communication center function efficiently depending on the size and number of output communication processes expected of the center. This helps identify ways we can organize, train and change processes to ensure more consistent effective communication.

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      anthony.joseph@stjamessheriff.com

      I agree this will help because of getting more ideas through feedback from communicating.

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    cvillere@stcharlessheriff.org

    Deliberate and effective communication are vital to an organization. Information must be communicated and received both within the organization and external, into its larger environment. Organizational communication allows us to collaborate to determine if we as an organization, or the subsystems within, need to adapt, alter, or maintain our processes to achieve our short-run, intermediate, and long-run goals. In essence, the relationship between our law enforcement agency and community are interdependent on our ability to communicate effectively across and through our organization and the multi-dimensional aspects of our environment.

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    anthony.joseph@stjamessheriff.com

    This lecture has thought me that communication is vital, as a supervisor we should have effective communication skills, having these skills helps resolve many conflicts, crime, and build solid work teams.

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    Henry Dominguez

    I like the way the module explains how an organization needs to have very Active Communication for development. It's this communication that helps an organization adapt, alter or maintain their environment for the purpose of achieving short, intermediate, and long run goals.

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    mmoscona@floodauthority.org

    This module has taught me once again how vital effective communication is to an organization. Without it, there is little chance that an organization can achieve it's short-run or intermediate goals much less it's long-run goals. I found the explanation of Adapt, Alter, and Maintain the environment to be particularly interesting also.

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      sid.triche@stjohnsheriff.org

      The flow chart at the end help considerably to help me understand how communications flow.

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    sid.triche@stjohnsheriff.org

    Its important to an organization as large as a Law Enforcement organization to have constant communication on all levels. A department which can't communicate when addressing with the changing times is doomed to mistakes and failures.

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    dlevet@stcharlessheriff.org

    As we have seen in modules before this one communication is key. We need to be able to communicate throughout the organization as well to listening to external communications. we use this key to adapt, alter or maintain the organization. this module was the easiest to follow, a lot of information to simple say that you need to be able to communicate.

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    This module reinforced the concept that effective communication is vital for success. If the agency's message and vision are not explained correctly and passed down, your agency will work against itself. Everyone must be included in all changes made within the agency, and the purpose of the changes must be clearly stated.

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    Lt. Mark Lyons

    This training module is a good reminder that effective communication is crucial to the overall functionality and success of an organization.

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      wdanielfield@ibervilleso.com

      I agree effective communication is important in my organization from shift to shift changes and day to day operations.

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      Deputy Mitchell Gahler

      I agree that without effective communication, organizations would struggle to function and fail to succeed in a positive manner. Everyone within the organization should have to ability to provide input and have the opportunity to achieve goals.

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    clouatre_kj@jpso.com

    It is imperative to have effective communication, as the results will make, or break down, an agency. Without effective communication, how are we to integrate the organization processes? As the module states, effective communication leads to positive personal and organizational outcomes. It seems to be something simple, but communication on all level can be quite difficult when attempting to send specific messages from top to bottom, and vice versa.

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    This module is definitively the backbone of what makes any organization stronger, effective communication. IT is vital to have a great system in place ans the right people to keep it moving. Also is very important to have great communication for people within and outside to the people we serve. Person to person and beyond is how we get our communications across and give clear, concise mission for our organization.

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    Adam Gonzalez

    Two specifically learned through this module is about the effectiveness of organizations and exactly what that means on paper. As Dr. Long pointed out, no organization plans on failing, nor is it their goal to do so. However, and therefore, the need for the goals instructed about regarding the short term, intermediate and long runnning and the needs of these for the overall health of the organization. In other words, if we are not setting goals as an organization, the question can be asked "Where are we going?". I also appreciated the definition provided for organization communication: the symbolic act through which organizations adapt to, alter, or maintain their environment for the purpose of achieving goals.

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    wdanielfield@ibervilleso.com

    This module let all employees aware of the vision and goals of the organization and it should be communicated top down. This is done in my organization by weekly meetings of all supervisors and the communication is then shared with subordinates in department meetings.

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    Lt. Joseph C. Chevis

    The way in which members of an organization interact with one another and the people they serve is organizational communication. We need to be able to communicate throughout our organization. This has always appeared to be a matter in question back then and even now with today’s leaders. With utilizing the different methods of communication, we can learn to become effective communicators. As other modules, provided detailed examples of communication, demonstrations confirmed that communication is a principal key to any organizational success.

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    This module reiterates the need to have established and clear lines of communication. Unlike the previous module, this one takes a deeper dive into what it means for the organizational process itself. We must remember that when we are setting our goals, there must be inclusion from all levels internally and externally. It does no good to have our goals conflict with community needs and established standards.

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      Sergeant James Schueller

      I like your statement about when setting goals, we must have inclusion from all levels, and that you included external. This is all related to the Open-Systems model and needing to factor in those things outside of our own agency, because we do not operate in a void. Community needs should and do drive what and how we offer services.

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      I agree, this model, while similar, was a bit different than previous segments. I guess it once again emphasizes on how important communication is to the overall leadership process. If we don’t get our message across and interpret the response, we are not as effective.

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    Lt. Richard Paul Oubre

    This module was confusing and hard to follow. I believe Dr. Long was trying to explain how important it is for information to be passed down from your administration to your subordinates. He did show if you don't communicate clearly, people won't understand the mission.

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    Captain Jessica Jo Troxclair

    This module was quite difficult to follow however, the information speaks the same. Effective communication within organizations can be a great tool to boost productivity and employee satisfaction. If the employee knows what to expect and what is exactly going on they will be more likely to have a better approach to work and their leader.

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      Eduardo Palomares

      I, too, had difficulty grasping the concepts of this module. As we have all learned, effective communication is essential for mission success throughout all ranks of public organization. When communication is effective, employees can work more productively and cohesively. When employees know what to expect, and the expectations are clearly explained, employees can function correctly.

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      Marshall Carmouche

      The bottom line is that "communication" is important. I thought this module was very difficult to understand.

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    Lt. Marlon J Shuff

    For a police agency to be successful, it should keep an open communication line from the Sheriff to the newest deputy in the department. Communication is essential when it comes to large departments when there are many employees to be reached. Sometimes the problem with communication in larger departments is that there is little face-to-face contact between those who send a message and those receiving the message.

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      Lt. Joseph Flavin

      I think the larger the department, the more difficult nailing that communication aspect can be. I believe it takes a concerted effort from supervisors to make time for face-to-face contact.

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    Lt. Joseph Flavin

    Having a structured and organized line of communication throughout your organization is a key element to success. The communication lines need to be established and open. Communication is key to the development of an organization. This module discussed the importance of that but I too found it a little difficult to follow.

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    I would agree with the other comments that this module was hard to follow. However, as we all know communication is one of the most important elements for a successful organization. Often times when there are misunderstandings or lack of direction it is typically because communication is failing. I did key in on the three communication principles of adapt, alter, and maintain. We always want to be able to adapt our communication to meet new challenges. As we adapt we may need to alter how are doing the communication and then finally once we have adapted to the changes and our communication is effective trying to maintain effective communication.

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    Sergeant James Schueller

    I like the statement about effective communication leading to positive personal and organizational outcomes. So much is lost when people fail to communicate or miss-communicate what needs to be shared. Also, the concept of Adapt, Alter, or Maintain is a variation on the Adapt and Overcome theory that I am familiar with in my own agency. In the end, communication is the key to most any situation, and many issues can be traced back to poor communication.

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      Ryan Manguson

      I agree. Effective communication is key. Poor communication can lead to misinterpretation of a message and cause conflict or misunderstanding of the intended message.

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    Deputy Mitchell Gahler

    In this module, Long discussed how communication creates effectiveness and how it leads to positive personal and organizational outcomes. Effective communication is essential in creating purpose and achieving goals. We must be able to communicate internally to be effective and listen externally to develop relationships and trust in order to accomplish positive outcomes.

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    Eduardo Palomares

    In order for mission success in an organization, it is essential that leaders clearly communicate the purpose. Equally important, job, performance and conduct expectations have to be clearly communicated. Without clear communications, the goals and objectives of any mission can be missed. Organizational success depends on effective communications. These must be communicated and understood by the people performing the duties. Regardless of the size of an organization, communication is key from the top down. All levels of a public safety organization require effective communications to function and prevail.

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      Sgt. Ryan Lodermeier

      I agree, top down communication and back up. This is why high credible organizational leaders towards the top hold high expectations for supervisors who are down the line, they rely on us to accurately project the message and culture of the agency

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    Sgt. Ryan Lodermeier

    I think that the larger an agency is the greater the challenge communication becomes. For this reason it is so crucial that we clearly communicate internally as well as externally. Going beyond the use of email, text messages, twitter etc... we need to have all of our leaders on the same page when it comes to organizational goals and culture.

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      Sergeant Durand Ackman

      So true. I agree communication is much more difficult the larger the organization. The same can be said for the size of your division. I also agree with your assessment that all leaders need to be on the same page.

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        I could not agree more with Sgt. Ackman and Sgt. Lodermeier in that leaders need to be on the same page. The message must be consistent no matter the topic. I have literally seen subordinates moving from office to office asking the same question and observed them almost seem frustrated when they get the same answer from everyone they talked to. They were intentionally fishing for alternative interpretations so they could chose which one to follow. When the message is not clear, people are left to decipher it's meaning on their own. This generally means that everyone comes to their own conclusions about what they should do and leads to unexpected outcomes.

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    Samantha Reps

    This lesson broke down how effective communication is the key to success. This needs to be from the top down to the bottom and likewise. They also talked about the four functions of communication which are, information exchange, problem/solution identification, behavior regulation and conflict management.

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      Timothy Sandlin

      I agree, it is a key to success. And I like how this module emphasized it is a continuous process within the agency to create positive outputs.

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    Sergeant Chad Blanchette

    I struggled with this module. The take away that I had from this module is focusing the message that I want to deliver in way that will be understood and aligned with my organization.

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      Christopher Lowrie

      I agree Chad this one was a struggle. Pretty much address a group that is not performing with group communication to find out what the problems are.

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    Kyle Turner

    It would appear that this module essentially says that communication, on multiple levels, is essential to the short and long-term success of an organization. And the more an organization communicates, the more the organization develops and benefits from the communication (both internal and external) which pays dividends both within and outside of the organization.

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      Sergeant Kelly Lee

      My thoughts exactly Kyle, everything we do for the success of the organization and the people we serve boils down to communication. This also works externally as well though I believe, those coming at us from the outside need to have a clear, defined problem (not just angry at us because of who we are) and communicate effectively as to how the problem can be addresses and corrected.

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    Ryan Manguson

    There was a lot of information to take in from this module. Ultimately, my takeaway was on the importance of understanding effective communication and the need of understanding effective communication for the success of an organization in reaching the desired outcome of motivation, satisfaction, productivity, and development.

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    Sergeant Kelly Lee

    Once again we have been taught that communication is the key to everything. Management needs to know where they are, where they are going, what we need to get there and communicate it in a clear, concise manner. As an organization especially in our line of work, we need to be able to adapt, alter and maintain to allow us some level of continuity.

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      Sergeant Paul Gronholz

      First line supervisors need to demand better communication from upper level staff in order to make our organzations successful.

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    Sergeant Paul Gronholz

    Communication is certainly key to successful organizations. Everyone seems to say and know this. Why is it that we still fail to communicate effectively? I appreciated this module, especially the last figure. Communication must be constant and consistent at all times. That's not easy to do and we will likely fail to communicate at times. But we have to commit to doing better. I believe that when communication is consistent the organization is most successful. We as leaders must commit to effective communication with our organizations and teams.

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      Maja Donohue

      I think you made a good point by saying that communication has to be constant and consistent. We will most certainly fail at times, but what really matters is that we continue looking for ways to improve.

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      Gregory Hutchins

      A challenge with communication is understanding the contexts, and the function one is trying to use. As stated in the course, there is a difference between function and use or purpose. While it commonly aligns, the organization and leaders do not understand the actual use of the contexts. This misunderstanding of the contexts is seen in counseling or disciplining in public, using social media or "reply alls" to impart information, usually to remediate behavior. Too often, the last two contexts, public and technological, are commonly used to regulate behavior and manage conflict. More than being constant and consistent is the need to be concise, clear, and to the correct audience precisely. Constantly communicating a poor message is not beneficial to anyone.

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    Sergeant Durand Ackman

    This module discussed the importance of communication. Communication is vital for an organization to succeed. I found the functions/uses of communication section interesting and found it difficult to find an example that didn't fit one of those categories.

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      Communication is ALWAYS the one thing that can be improved. I can't remember one single AAR that didn't have "improve communications" listed somewhere.

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    Major Willie Stewart

    This module is talking about communication which is something all organization need. In order for your organization to strive, you must make sure you have good and open communication. When society changes the organization must make changes to in order to survive.

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    Excellent reminder on goal setting and effectively communicating those goals. We can have the most well intended mission statement in the world, if our leaders cannot communicate that effectively the organization will fail to meet its goals.

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    Timothy Sandlin

    IN this module we discussed organizational communication. Helped me grasp the concepts of organization and how the organizational communication process works within the agency. I liked that it included the adapt, alter, and maintain component. All of it incorporated within the input; though-put; and output process.

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    Lieutenant Jennifer Hodgman

    This lesson was confusing and in the end reiterated to us that communication is key to our survival. Without it we would fail to exist. We as departments must be fluid and able to adapt to our environment. In today's culture of policing, this concept bears ever-greater importance. We must be able to adjust whether it's to changes in legislation, local politics or within the community we serve.

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    The module covered the necessity and ways in which communication is achieved in an organization. It defined the types of communication and provided for their application. It provided definitions for the key components of communication and how it all collectively affects short-term, mid-term, and long-term goals. The module seemed to make it more complicated than what the actual use or function consists of to effectively communicate.

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    Organizational communication is crucial for the agency to function effectively. The agency must adapt to, alter or maintain its environment. The agency must also constantly reevaluate its short, intermediate and long term goals. To quote a movie: "improvise, adapt, and overcome"

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    Maja Donohue

    Organizations rely on effective communication to be successful and to achieve their goals. Communication connects individuals, departments, organizations, and communities together. If we imagine an organization as a living organism, it seems to me that communication is like a circulatory system that keeps the organization healthy and alive. When communication fails, critical information is not delivered, departments fail to meet their goals, resources are wasted, and community needs are not met. As leaders, it is our job to make communication a priority.

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      That's a really good analogy, Maja. Communication is therefore the "lifeblood" of our organizations. Breakdown in communication is the scourge on any organization. The most common thing that followers complain about is a lack of communication.

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      Robert Schei

      You provided an excellent description on effective communication and its impact. I liked how you tied it into the bodies circulatory system - That was a great analogy!

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    There was a lot of information passed along in a short amount of time. Dr. Long touches on three important concepts.
    The first is that communications goes beyond just the person to person interaction. It is used to explore/ identify problems and develop solutions, influence peoples behaviors and resolve conflicts. Second, I found it interesting that Dr. Long referenced the collaborative way democratic leaders communicate as compared to the direct way that autocratic leaders communicate. I have seen both styles in various forms over the years. I would add that there is a time for collaborative communications (when time is not of the essence) and a time when direct communications (in emergent situations) is appropriate. The effective leader should know when to transition from one or the other. Last, is the function as compared to the use of communication. As Dr. Long eluded to, function and use are not the same. Prior to this presentation, I considered them the same thing. I thought of communications as a way to (enhance/ use) influence the actions of others. In short, communications is a continuous process involving many people/subgroups that is necessary for an organization to survive.

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      Brad Strouf

      I agree there was a large amount of information squeezed into a short lecture. The information is valuable and important, so I appreciated that perspective. Your summary is accurate and I concur that the large lesson is that communication is ongoing and continuous.

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    Christopher Lowrie

    When law enforcement agencies need to adapt, paying attention to the five dimensions of legal/political, economic, social, competitive, and technological is crucial. I have seen too often that a work group is formed and gets in the weeds when it comes to focusing on the issues. These five dimensions can keep a meeting focused and achieve meaningful outcomes.

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      Andy Opperman

      I also think i'ts important that all employees understand the 5 dimensions as this is where a lot misunderstanding can occur, especially when it comes to the legal/political and social aspects of an organization.

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    Nicole Oakes

    I was quite surprised to learn that there are only 4 functions of communication. Information exchange, problem/solution identification, behavior regulation, and conflict management. Because communication is the very foundation of our society I would have thought there were more then 4 functions.

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    Communication is a little deeper than it appears, after watching this lecture. It is how our organizations adapt, alter or maintain in the environment. I think we can all appreciate the adaptation that has taken place in the past year. We have to communicate out to the public and internally on the changes we're facing along with what the agency's short, mid-range, and long-term goals are to adapt to the fast-paced change we're encountering.

    We have to communicate our feelings, beliefs, and values as well. This needs to also be through internal and external messaging. Some agencies are better than others at this, however.

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    Robert Schei

    This module covered a lot of material and was a quite in depth look at organizational communication. Organizational communication is a symbolic act through which organizations adapt to, alter or maintain their environment for the purpose of achieving goals. I enjoyed how they broke down external input, organization design and change management and ended with the external output presented to our customers.

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    It has been made clear that communication is crucial in an agency and also in our personal lives. We use at work mostly with people with deal with, and more importantly use it with the people we work with every day. I think the biggest take away from this lesson was that as a leaders, we need to focus on improvement. We always want our teams to improve, but we have to remember that there is plenty for us to work on as well. I know that I am fairly decent at communication compared to others, but I also realize that I can always get better or should keep working on it.

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      Matthew Menard

      I agree, everyone can always do better. The day someone things they are perfect is the same day they begin to fail.

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    The lack of organizational communication can become a huge problem with in an organization. Non effective communication could be the down fall of the organizations operational effectiveness.

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    Brad Strouf

    This module certainly emphasized the importance of communication for leaders and organizations. While I felt it defined things to a fault at times, I appreciate the importance of the lesson.

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    Andy Opperman

    This module really breaks down the organizational communication process in depth. Communication in an organization is in everything we do as leaders, and I think many times we simplify it too much and do not recognize the importance of everything we say or do. As the module says an organization is a group of people who collaborate for a purpose. Many times, I believe miscommunication occurs when the purpose between different people in the organization is defined differently. A lot of this has to do with expectations. These expectations are different from each dimension of our environment. Many times, the dimensions clash and this creates problems within the organization.

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    Matthew Menard

    Effective communication is the basis for everything we do as organizational leaders. Without good communication we lose all continuity within our agencies. This module discussed the concept of communicating our short, intermediate and long-term goals, as well as outlined how effective communication is critical to both personal and organizational development.

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      Sgt. Shawn Wilson

      I believe as as agencies we often fail to clearly communicate the intermediate and long term organizational goals. We often focus on the now. When all of the goals are clearly stated then the organizational mission is more clearly understood.

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    Gregory Hutchins

    Leaders in today's profession have a minimalistic understanding of the integrated approach to organizational communications. Leaders must understand their requirements to set goals and the communicative message for the different periods (short, intermediate, and long). One can see how each level defines where one is in the leadership pyramid. Leaders often do not understand the differences between tactical and strategic leadership, and the communication requirement changes for each. Leaders at the policy implementation, future development, and planning processes must understand the long-run plan's implications. Being able to break or segment the process into intermediate goals is an art. The failure to appropriately communicate is the rationale for individuals to always state the agency's most significant problem is communication. Too often, those in the trenches or the daily knife-fight cannot see or understand the directives, policy shifts, and training changes when their leaders cannot articulate the strategic plan. Understanding why one pushes down items enlightens all to have an ability to understand better where the organization is trying to go.

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    Sgt. Shawn Wilson

    Communication is key to maintaining a clear focus on the organizational mission and vision. This needs to be communicated down from the top to the bottom ensuring the same message is being conveyed. This responsibility falls on leaders within the organization. When directives are clearly communicated and everyone is on the same page the negative reaction to policy shifts is minimized because there is an understanding of why.

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    Marshall Carmouche

    This training is unclear as to what I was supposed to get from it. The bottom line to me is that "communication" is vital.

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    Paul Brignac III

    As with my reply to Mike, I have had to play some of these modules repeatedly because I am not sure that I have a clear understanding of how the concepts of organizational communication differs from other lessons on communication. I believe that the main difference is focusing on the environment of the organization and being prepared to alter it if needed.